Patient Coordinator

Overview

Crossgates Dental is now hiring a Full Time Dental Patient Coordinator in Slidell, LA!

We are seeking an experienced Dental Patient Coordinator to join our community of collaborative, high-quality clinical, business and operations professionals.

Schedule: Monday - Thursday 7:45 am - 5:00 pm and

Every other Friday 8:00 am - 12 noon

To learn more about this practice, visit: https://www.slidelldentists.net

Full-Time (FT) Employees are eligible for:

• Paid Time Off
• Paid Company Holidays, Bereavement, and Jury Duty
• Paid $25k Basic Life & AD&D insurance
• Medical, Dental, and Vision
• Short Term Disability
• Voluntary Life & AD&D Insurance
• Pet Insurance
• Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives

Additional employment benefits include:

• Patient-centric community approach
• Work/life balance
• Opportunity for career growth
• Professional development and support with continuing education
• Strong business and operational teams
• Employee Assistance Program (EAP) for all employees and their household
• 401K

Responsibilities

Patient Scheduling and Management

• Scheduling Appointments: Booking patient appointments based on the availability of the dentist and the patient’s preference.
• Managing Appointments: Confirming, rescheduling, and canceling appointments as necessary.
• Appointment Reminders: Sending reminders (via phone, email, or text) to ensure patients show up for their appointments.
• Managing Cancellations: Handling cancellations and rescheduling appointments in a timely manner.

Patient Check-in and Check-out

• Greeting Patients: Welcoming patients as they arrive, creating a positive first impression.
• Check-in Process: Collecting patient information, updating records, and verifying insurance information.
• Check-out Process: Processing payments, scheduling follow-up appointments, and ensuring patients are aware of any additional instructions or treatments.

Insurance Verification and Billing

• Insurance Verification: Confirming patient insurance coverage and determining eligibility for treatments.
• Billing: Creating and submitting claims to insurance companies, ensuring all necessary documentation is provided for payment.
• Patient Billing: Managing patient statements, processing payments (credit cards, cash, checks), and addressing any billing inquiries.
• Payment Options: Ensuring there are firm financials and giving patient third-party financial options.

Patient Records Management

• Updating Patient Information: Ensuring that all patient records are up-to-date, including personal information, medical history, and insurance details.
• Confidentiality: Maintaining confidentiality of patient records and complying with HIPAA regulations.

Customer Service and Communication

• Handling Inquiries: Responding to patient inquiries over the phone, via email, or in person, providing helpful and accurate information.
• Resolving Issues: Addressing patient concerns or complaints in a professional manner, ensuring patient satisfaction.
• Follow-Up: Contacting patients to follow up on treatment, appointments, or payment issues.

Administrative Support

• Office Organization: Keeping the front office organized, including maintaining the office’s physical and digital filing systems.
• Managing Correspondence: Handling incoming and outgoing mail, emails, and faxes related to patient communication or office matters.
• Inventory Management: Managing office supplies and ensuring the practice has the necessary materials for day-to-day operations.

Compliance and Record Keeping

• HIPAA Compliance: Ensuring all office practices comply with HIPAA regulations regarding patient confidentiality and privacy.
• Record Keeping: Keeping accurate records of appointments, payments, patient interactions, and communications.

Coordination with Dental Staff

• Team Communication: Serving as a liaison between the front office and dental staff (e.g., dentists, hygienists) to ensure smooth patient flow and clear communication.
• Treatment Plan Coordination: Communicating treatment plans and procedures to patients, ensuring they are well-informed.

Marketing and Patient Retention

• Patient Education: Providing patients with educational materials about dental care and services offered by the practice.
• Marketing Support: Assisting with promotional activities and campaigns (such as social media posts or patient referral programs) to attract and retain patients.

Qualifications

• High school diploma
• 2 or more years dental front office experience required
• Computer proficiency and ability to learn new programs
• Exemplary customer service and interpersonal skills
• Positive attitude and professional demeanor
• Outstanding verbal and written communication skills
• Strong multi-tasking and organizational skills
• Ability to collaborate well with a team

Equal Employment Opportunity

Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.